Service line
We run what we shipped, under an SLA.
AI systems degrade quietly. A model version changes, a source schema moves, a prompt that worked in July stops working in October — and nobody notices until a business process has been wrong for a week. Managed AI Operations puts SandRock on the other end of that. We monitor agent runs, connectors, and output quality, respond to incidents against a 99.9% uptime SLA, keep models and prompts current as vendors ship, and report cost per run so the programme stays defensible to the people funding it.
Monitoring, incident response, model and prompt maintenance, and cost control for AI systems already in production — backed by a 99.9% uptime SLA.
Every agent run, tool call, and connector is watched, with alert routing and runbooks that name an owner rather than a queue.
An agreed severity matrix and response times, so a stalled workflow has a named path back to running instead of an email thread.
Model versions, prompts, and evaluations kept current as vendors ship, with regression checks run before anything reaches production.
Cost per run, output quality, and how often a human overrides the agent — reported monthly, because that is what renewal turns on.
Every stage produces something you can act on before the next one starts.
Tell us where your systems stand today and what you need running by when. We reply from Riyadh, in Arabic or English.
Whether you’re scoping a first AI initiative or scaling one that’s already live, we reply from Riyadh — in Arabic or English.